FAQ

Exchanges are automated, the site works 24/7/365. To exchange, you need to create an order by filling in the exchange details, and then make payment to the details we provide.
Payout from our side is made instantly after receiving your payment and passing a risk check. Order status information is updated on the payment page, duplicated to your email, and also displayed in your account if the exchange was made with authorization.

No, you can exchange without registration — just create an order and follow the instructions on the payment page.
An account gives you extra features: exchange history, a balance for quick operations, the partner program, and self-service AML address checks in your account.

The rate you see when creating an order is already final — our margin is included in it, and we don't add any hidden service fees on top of the exchange amount.
Only the blockchain network fee for your own transaction may apply separately — it is charged by the network, not by us.
For refunds, a 10% commission of the paid amount is withheld.

Limits depend on the selected exchange direction and are shown right in the form when you create an order.
If the amount is out of range, the system will show the minimum or maximum for that direction.

No, the rate is not fixed.

Payout is made after receiving your payment and checking the transaction for risks.
According to regulations, order completion, including payment crediting, takes up to 24 hours, but in practice it is up to 1 hour.

If the payment was not credited within the specified timeframe, please contact service support for clarification and resolution.

You have a limited time to pay for an order — if it runs out, the order is marked as "Expired".
If you haven't sent payment yet, just create a new order and the rate will refresh to the current one. If you already paid but missed the deadline, your funds are not lost: the payment will be counted once the network confirms, and the order will go to an operator for processing — contact support if needed.

The order status is shown in real time on its payment page — it updates automatically as the stages progress.
Key changes are also sent to your email, and if the exchange was made while logged in, the order and its status are available in the "Exchange history" section of your account.

Some exchange directions require identity verification — in that case the order moves to a verification step and we'll ask you to fill in a short form with your details and a document.
Once the check passes, the order proceeds as usual. If your account is already verified, you won't need to go through the check again.

Yes, we check every transaction for risks through our partner Bitok.
The check allows detecting coins that were obtained through extortion or stolen, passed through a mixer, involved in prohibited DarkNet marketplaces, or used on sanctioned resources.
If the system detects significant content of such coins, the order will receive a "Risky payment" status and you will need to arrange a refund.

Yes. Your account has an "AML check" section: enter the network, coin and address to get a risk report (risk level, source of funds, related categories) before you send anything.
This way you can make sure the coins are clean in advance and avoid a "Risky payment" status on your order.

If the AML check finds a significant share of risky funds in your payment, the order gets a "Risky payment" status and the automatic payout is paused.
In that case you can arrange a refund: provide a return address and the funds will be sent back minus a 10% commission of the paid amount. For questions related to the check, you can contact support.

The order will be sent for manual processing by an operator, please send exact amounts as specified in the order.

Unfortunately, such cases happen. Our specialists will check the possibility of refunding the funds. If a refund is possible, it will be made within 24 hours minus 10% of the payment amount.

To cancel an order for which payout has not yet started, you need to contact our online support.
Refund will be made with a 10% commission and only after your payment is credited to our address.
An order that has received a "Completed" or "Payout in progress" status cannot be cancelled.

The balance is your internal USDT account in your cabinet. It lets you instantly pay for cabinet services — AML-check packages and energy-rental quotas — without a separate transfer each time.
You can top it up in the "Balance" section: choose a currency and network, send funds to the address provided, and it will be credited automatically once the network confirms.

In the "Partners" section you get a personal referral link. For every referred customer who makes an exchange you earn a reward — a percentage of our profit or of the exchange amount (depending on your rate).
Your cabinet shows click and earnings statistics, and accrued funds can be withdrawn to your crypto address. API keys for integrating the exchanger into your own service are available there too.

USDT transfers on the TRON network (TRC-20) require "energy" — without it the network charges a noticeable TRX fee. In the "Energy rental" section you can rent energy to the needed address and make a USDT-TRC20 transfer much cheaper.
Enter a TRON address — the system estimates the energy shortfall and offers a rental from your quota. Quotas can be topped up in packages using your balance.

Our support works around the clock, 24/7. The fastest way to reach us is the online chat on the site (button in the bottom-right corner).
You can also contact us via the details on the "Contacts" page. We'll help with any question about exchange, payment or refund.